STORE
POLICIES

ORDER PROCESSING

As soon as we receive your order and proof of payment, we will start processing your order.

Our operating hours are Mondays – Fridays 09:00 am – 18:00 pm and Saturdays 09:00 – 16:00 pm.

All orders received and placed before 17:00 pm will be processed, dispatched or shipped the same day.

Orders received after 17:00 pm will be shipped or dispatched the following business day.

Orders processed over the weekend will be shipped first thing Monday morning.

If the product you ordered is not available, we will contact you to offer you a few alternatives.

PLACING AN ORDER

To place an order browse through our online shop, add products to your cart, sign-up & proceed to checkout.

Alternatively, you can browse through our online shop and send us a link or image of your desired product to sales@vemadecor or Whatsapp +264812131404. We will then send you an exact total including the shipping cost along with the rest of the instructions.

PAYMENT METHODS INTERNATIONAL CLIENTS

Our online shop currently doesn’t support online payments.

For International orders, payments can be made via Pay Pal, Western Union, Money Gram or EFT into our international bank account.

PAYMENT METHODS DOMESTIC CLIENTS

Our online shop currently doesn’t support online payments.

For Domestic orders, payments can be made via Pay to cell, or EFT into our bank account, we unfortunately do not accept wallets.

Speed point facilities are also available instore

RETURNS & EXCHANGES ON INTERNATIONAL ORDERS

Its very challenging to offer merchandise exchanges on orders shipped internationally. Due to a host of factors such as location, shipping costs, Customs duties & import & export VAT etc.

We encourage all our international clients to kindly contact our customer service department at sales@vemadecor.com or

call +264 81 2131404 to come to an amicable resolution

Returns—Customs, Duties, Taxes & VAT

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.

RETURNS & EXCHANGES
DOMESTIC ORDERS

If you change your mind about your purchase, we encourage you to return the product at your earliest convenience. We can either offer you an exchange or refund subject to the following conditions:

The products must be unaltered,
Product must be in its original packaging with all tags, labels, strings attached,
We unfortunately cannot accept returns or refunds of products that have been used, washed etc
Returns must be accompanied by an original invoice or receipt.
The product must be sent back at your expense.
Product must be returned within 15 days
Products returned after 15 days will be charged a 15% admin fee
Refunds will be made in the similar manner payments are received i.e if payment was done in 2 instalments, the refund will also be done in 2 instalments
Refunds are done via EFT only, we don’t refund via cash or wallets.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you once we have received the returned item back and confirmed that it meets conditions 1-9 above. You are responsible for any costs associated with returning the item to us including any delivery or courier cost

INTERNATIONAL SHIPPING

For international orders shipping fees are calculated based on several factors (including, without limitation, the desired shipping method, speed, location to which the order is shipping, the contents, number of items and weight of your order).

Shipping charges can only be provided once you begin the checkout process. Unfortunately, we cannot offer free shipping to international destinations.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

We will provide you with your tracking number as soon as the shipping label is created.

We use the following methods to ship internationally: DHL express, Nampost courier, Fedex, TNT.

For orders within SADC there are also a variety of much more affordable shipping options.

If you have any questions about when your parcel will be shipped or when it will arrive, please contact our customer service department at sales@vemadecor.com or call +264 81 2131404

COURIER & DELIVERIES

Deliveries within Windhoek

We offer free deliveries in Windhoek on orders above N$ 1500.00, for orders below N$ 1500.00 we charge a N$ 50.00 delivery fee

Nation-wide Courier

We offer free courier on orders above N$ 1500.00

For orders below 1500.00 below are the Nam courier overnight package prices

Easy pack No.1 - N$ 60.00

Easy pack No. 2 - N$ 70.00

Easy box No. 2 - N$ 56.00

Easy box No. 3 - N$ 90.00

Easy box No. 4 - N$ 110.00

Easy box No. 5 - N$ 150.00

For goods that cannot fit in any of the above boxes, a quote will be provided before dispatching

FREQUENTLY ASKED QUESTIONS

We just launched.

This section is therefore still under construction. Kindly submit any questions you would like us to include in our FAQ list

STORE POLICIES